Creating Impactful UX Solutions with Passion and Innovation
WORK EXPERIENCE
UX Developer & Designer
2001-2010
UI developer at gamestop.com and UI designer at Verizon, delivering an excellent digital experience for Verizon.com and Verizon's small business portal website.
Senior UX Designer
2010-2017
Led user experience centered concept design as a senior UX designer in the team of Verizon Digital Media Service (VDMS) and Verizon Internet of Things (IoT) solution team
Principal UX Designer
2017-2023
As the team leader, I shifted my focus from personal growth to empowering the team to reach their potential and excel. I optimized the design process by implementing the "Design Thinking" methodology.
CBRE Econometric Advisor (EA) Marketing Site Redesign
As a UX manager, I led the UX team to collaborate with cross-functional teams and stakeholders to rediscover and refine the strategic vision and roadmap for the EA marketing site. This effort involved a comprehensive evaluation of user needs and business objectives to inform the direction of our UX efforts via a discovery workshop. I led the team to propose and execute a UX solution for improving user engagement.
Modernizing and Globalization of EA Products
Managed an impactful UX team to create and deliver end-to-end user experience for a modernized and unified data analytic platform for REI markets across REI markets spanning America, EMEA, and APAC regions. Effectively steered the team through strategic planning and execution of design activities, utilizing a well-structured UX Operating Model. Additionally, we use the insights gained from UX research to inform and guide key UX decisions throughout the project's lifecycle.
Enterprise Applications for CBRE Brokers and Researchers
Market IQ - A REI data platform providing global data access to CBRE’s brokers and researchers
Finishline - A cloud-based transaction management application for CBRE brokers
CoHo (ConnetedHome) Mobile App
CoHo discovered a new revenue opportunity within Verizon IoT solutions by harnessing the full potential of Verizon's advanced network. This mobile prototype aims to simplify household tasks and device management via a conversation-based user interface. CoHo redefines user engagement by seamlessly connecting numerous smart devices, offering a testament to the synergy between technology and simplicity in modern home management.
SmartPark Mobile App - a Verizon IoT work
SmartPark is a mobile app designed to streamline the parking experience for residents of the city of Boston. As a proof of concept project, it is part of Verizon's overall smart city initiative to improve sustainability and public safety. The app aims to provide a more seamless parking experience and improve traffic flow.
Verizon ThingSpace Concept Design
Verizon's ThingSpace portal is designed to streamline the development and deployment of IoT applications, consisting of three main pillars: ThingSpace Manage, ThingSpace Market, and ThingSpace Developer. In 2015, the platform was specifically tailored towards applications that analyze IoT data, allowing developers to utilize APIs and hardware bundled with developer kits to collect and transfer data for analysis. For instance, if a vendor developed a smart sensor to collect pollution data and required integration with Verizon ThingSpace services, the ThingSpace Market could provide a seamless solution.