I design the tools people work in.
Twenty years of product design for operational and enterprise software — native iOS and Android apps used on a store floor under a countdown, and data platforms used to move commercial real estate across three continents. I work on the products where a design decision shows up in an error rate.
7NOW StoreApp
Wrong orders and missing items were the two leading reasons 7NOW customers called to cancel or ask for a refund — and both were created inside the store, before the driver pulled away. I redesigned the two moments where accuracy was breaking down: what happens when an item is out of stock, and what happens when the bag changes hands.
CBRE Econometric Advisor (EA) Marketing Site Redesign
As a UX manager, I led the UX team to collaborate with cross-functional teams and stakeholders to rediscover and refine the strategic vision and roadmap for the EA marketing site. This effort involved a comprehensive evaluation of user needs and business objectives to inform the direction of our UX efforts via a discovery workshop. I led the team to propose and execute a UX solution for improving user engagement.
Modernizing and Globalization of EA Products
Managed an impactful UX team to create and deliver end-to-end user experience for a modernized and unified data analytic platform for REI markets across REI markets spanning America, EMEA, and APAC regions. Effectively steered the team through strategic planning and execution of design activities, utilizing a well-structured UX Operating Model. Additionally, we use the insights gained from UX research to inform and guide key UX decisions throughout the project's lifecycle.
Enterprise Applications for CBRE Brokers and Researchers
Market IQ - A REI data platform providing global data access to CBRE’s brokers and researchers
Finishline - A cloud-based transaction management application for CBRE brokers
CoHo (ConnetedHome) Mobile App
CoHo discovered a new revenue opportunity within Verizon IoT solutions by harnessing the full potential of Verizon's advanced network. This mobile prototype aims to simplify household tasks and device management via a conversation-based user interface. CoHo redefines user engagement by seamlessly connecting numerous smart devices, offering a testament to the synergy between technology and simplicity in modern home management.
SmartPark Mobile App - a Verizon IoT work
SmartPark is a mobile app designed to streamline the parking experience for residents of the city of Boston. As a proof of concept project, it is part of Verizon's overall smart city initiative to improve sustainability and public safety. The app aims to provide a more seamless parking experience and improve traffic flow.